# View Case Volume Metrics

The _Case Volume Metrics_ page provides visualizations of data such as the number of completed and in-progress _Cases_. You can modify the charts to display Case Volume Metrics as needed.

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      <p><strong>Note</strong>: The visualizations adhere to the <em>Vault Time Zone</em>, not the <em>Timezone</em> specified in your <em>User Profile</em>.</p>
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Access Case Volume Metrics in the _Analytics_ tab. The location of this subtab may vary depending on your Admin's configuration. In addition, your Admin can configure what is considered an initial, active, and completed _Case_. Completed _Cases_ may include _Cases_ and _Inbox Items_ in terminal lifecycle states.

The _Inbox Item_ terminal lifecycle states are as follows:

* _Promoted_
* _Rejected_
* _Duplicate_
* _Superseded_
* _Inactive_

The _Case_ terminal lifecycle states are as follows:

* _Closed_
* _Voided_
* _Nullified_
* _Inactive_
* A state of the _Deleted_ state type. _Deleted_ state types depend on your Admin's configuration.

Depending on your <a href="/en/gr/01292/#configure-case-volume-metrics-settings">Admin's configuration</a>, Vault runs an hourly or daily job to provide case volume dashboard metrics. Your Admin can export an Excel or CSV file of all the (hourly or daily) job records in **Business Admin > Objects > Case Volume Metrics**. You can then create your own visualizations using this export.

## Prerequisites

Your Admin must <a href="/en/gr/01292/">enable Case Volume Metrics</a>. 

## Toggle Chart Data

There are three charts you can toggle to visualize Case Volume Metric data:
* [_Completed Cases_][1]
* [_Case Work in Progress_][2]
* [_Today vs. Yesterday vs. Best Day vs. Best Hour_][3]

### Completed Cases {#completed}

In a given period of time, this chart illustrates the number of:
* **Completed _Cases_**: _Cases_ in a lifecycle state that Vault considers as completed, which depends on your Admin's <a href="/en/gr/740208/#metrics">configuration</a>.
* **New _Inbox Items_**: _Inbox Items_ that were created.
* **Rejected _Inbox Items_**: _Inbox Items_ that were rejected and moved to the _Rejected_ lifecycle state.

<a href="https://platform.veevavault.help/assets/images/saf-cvm-chart1-completed-cases.png" data-lightbox="saf-cvm-chart1-completed-cases.png" data-title="Case Volume Metric Chart: Completed Cases" data-alt="Case Volume Metric Chart: Completed Cases">
  <img class="docimage" src="https://platform.veevavault.help/assets/images/saf-cvm-chart1-completed-cases.png" alt="Case Volume Metric Chart: Completed Cases" style="max-width: 80%;"  />
</a>

### Case Work in Progress {#in-progress}

In a given period of time, this chart illustrates the number of:
* **Active _Cases_**: _Cases_ in a lifecycle state that Vault considers as active, which depends on your Admin's <a href="/en/gr/740208/#metrics">configuration</a>.
* **Initial _Cases_**: _Cases_ in a lifecycle state that Vault considers as initial, which depends on your Admin's <a href="/en/gr/740208/#metrics">configuration</a>.
* **_Inbox Items_**: _Inbox Items_ that are not in one of the following lifecycle states:
  * _Promoted_
  * _Duplicate_
  * _Rejected_
  * _Superseded_
* **_Cases_ in backlog**: The sum of initial _Cases_ and _Inbox Items_.

<a href="https://platform.veevavault.help/assets/images/saf-cvm-chart2-in-progress-cases.png" data-lightbox="saf-cvm-chart2-in-progress-cases.png" data-title="Case Volume Metric Chart: Case Work in Progress" data-alt="Case Volume Metric Chart: Completed Cases">
  <img class="docimage" src="https://platform.veevavault.help/assets/images/saf-cvm-chart2-in-progress-cases.png" alt="Case Volume Metric Chart: Completed Cases" style="max-width: 80%;"  />
</a>

### Today vs. Yesterday vs. Best Day vs. Best Hour {#day-hour}

This chart compares the number of completed _Cases_ for today, yesterday, the most optimal day, and the most optimal hour. These _Cases_ are in a lifecycle state that Vault considers as completed, which depends on your Admin's <a href="/en/gr/740208/#metrics">configuration</a>.

<a href="https://platform.veevavault.help/assets/images/saf-cvm-chart-bestday-comparison-cases.png" data-lightbox="saf-cvm-chart-bestday-comparison-cases.png" data-title="Case Volume Metric Chart: Today vs. Yesterday vs. Best Day vs. Best Hour" data-alt="Case Volume Metric Chart: Completed Cases">
  <img class="docimage" src="https://platform.veevavault.help/assets/images/saf-cvm-chart-bestday-comparison-cases.png" alt="Case Volume Metric Chart: Completed Cases" style="max-width: 80%;"  />
</a>

In the _Completed Cases_ and the _Case Work in Progress_ charts, you can modify the _Unit (X-Axis)_ to adjust the time measurement (for example, Day). You can then specify the dates and choose to include weekends if available.

After adjusting the chart options, select **Apply** to view the metrics. 

Hover over the data points on the graph to display a hovercard with more information. 
You can also select the X-Axis legend values to remove their data from the chart. 

Finally, you can use the chart menu (<img class="inline" src="https://platform.veevavault.help/assets/images/saf-hamburger-menu.png" alt="Chart Menu" style="" />) to print or download the respective chart in your preferred format. 

The job records in **Business Admin** include a _Scheduled Datetime_, which is the date and time the Case Volume Metrics job ran. When you populate a date or date range on a chart, the system uses the _Scheduled Datetime_ to display _Inbox Item_ and _Case_ counts. For example, when viewing the _Completed Cases_ chart by hour on a given day, Vault uses the hourly _Scheduled Datetime_ values for that day to present dashboard data.

[1]: #completed
[2]: #in-progress
[3]: #day-hour