# Enable Promoting an Inbox Item to Multiple Cases

Learn how to update your Vault's configuration to enable promoting an Inbox Item to multiple Cases.

## About the Feature

This feature was added to Vault Safety in 22R1 and allows users to promote an Inbox Item to multiple Cases at once.

In the 22R3 Vault Safety Template, the conditions for the **Promote to Multiple Cases** user action were updated. Vaults created in 22R3 or later include this configuration by default. See the <a href="#add-the-user-action-to-the-inbox-item-lifecycle">Add the User Action to the Inbox Item Lifecycle</a> section for more detail.


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      <p><strong>Note</strong>: Vault does not support the <em>Promote to Multiple Cases</em> action for <em>Inbox Items</em> generated by the <a href="/en/gr/679352/">Safety-EDC Connection</a>.</p>
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See <a href="/en/gr/01142/">Promote an Inbox Item to Multiple Cases</a> for more information about this feature.

## Create the Promote to Multiple Cases Action

1. Navigate to **Configuration > Objects > Inbox Item** > **Actions**.
2. Select **Create**.
3. Select **Promote to Multiple Cases** from the **Select Action** dropdown menu.
4. Select **Continue**.
5. Make sure the fields match the following information:
    * **Label**: Promote to Multiple Cases
    * **Status**: Active
    * **Name**: `promote_to_multiple_cases__c`
6. Save the page.

### Add the User Action to the Inbox Item Lifecycle

Complete the following steps to add the user action and prevent users from promoting an Inbox Item to multiple Cases unless a Product is specified.

1. Navigate to **Configuration > Object Lifecycles > Inbox Item Lifecycle**.
2. In the **States** section, open the **New** state.
3. In the **User Actions** section, select **Edit**.
4. Select **Create Rule** and then add the **Promote to Multiple Cases** user action as follows:
    * **Perform with conditions** > If **Identifiable Company Product** > **equals** > **Yes**
    * **Allow the following actions**: Promote to Multiple Cases
    * **Action Label**: Promote to Multiple Cases
5. Save the page.

## Update Atomic Security for User Roles

You can configure atomic security to allow certain users to run the **Promote to Multiple Cases** action, depending on your needs. We recommend the following configuration to only allow users with the _ICSR Approver_ role to run this action:

1. In the **States** section, select the **New** state.
2. In the **Atomic Security: Actions** section, select **Edit**.
3. Configure atomic security for the **Promote to Multiple Cases** action as follows:
   * **Default**: _View_
   * **Data Entry**: blank
   * **ICSR Approver**: _Execute_
   * **Intake**: blank
4. Save the page.