# Withdraw Submissions and Distributions In Safety's out-of-box configuration, all _Transmission_ records (_Submissions_ and _Distributions_) linked to a _Case_ must be in the _Completed_ state before you can close the associated _Case_. If a _Submission_ or _Distribution_ was created in error or must be removed for another reason, you can withdraw the record, which will enable _Distribution Manager_ users to close the _Case_. ## Withdraw a Transmission To withdraw a Transmission record, an administrator must first add the user action. Once the user action is configured, you can change a Transmission record's state by selecting **Withdraw Record** from the Workflow State Change Menu ( Workflow-State-Button

) on the Action Bar.

## Add User Actions to Change the Record State

Note: You must have Administrator access to add user actions.

### Add a User Action to Withdraw a Record 1. In the **Admin** area, go to **Configuration > Object Lifecycles**. 2. Open the **Transmission Lifecycle**. 3. Under **States**, open the **Pending** state. 4. On the **Pending** page, beside **User Actions**, select **Edit**. 5. Select **Add Action**, and then add an action to **Change State to Withdraw**. 6. Select **Save**.

### Add a User Action to Reactivate a Record 1. In the **Admin** area, go to **Configuration > Object Lifecycles**. 2. Open the **Transmission Lifecycle**. 3. Under **States**, open the **Withdrawn** state. 4. On the **Withdrawn** page, beside **User Actions**, select **Edit**. 5. Select **Add Action**, and then add an action to **Change State to Active**. 6. Select **Save**.