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A workflow is a series of steps configured in Vault to align with a specific business process. These steps are actions that occur on or in relation to an individual object record, such as a Case or an Aggregate Report. For example, there are workflows for Case Processing, Submissions, and preparing Aggregate Reports.
Workflows are specific to a single lifecycle, meaning that one workflow cannot apply to multiple object lifecycles. A single object record can only be in one workflow at a time.
There are various types of users associated with a workflow.
|Workflow Initiator||The user who started the workflow.|
|Task Owner||The user assigned to a specific task in the workflow. Note that license type and security profile restrictions may prevent some users from completing tasks.|
|Workflow Participants||Depending on your Admin's configuration, users may be assigned to specific participant groups by the Workflow Initiator or by Case Access Group. If the object uses DAC, this assignment does not add users to the object record's Sharing Settings.|
Start a Workflow
You can start workflows on documents and object records from the Workflow State Change () or All Actions () menu. The workflow start option varies depending on the workflow.
Assign Users to Workflows
When assigning users as workflow participants, note that Vault does not check whether the users you select have access to the object record. It is possible to assign tasks to users who cannot complete them.
You can add participants to any existing participant groups defined for the workflow. You cannot add users to participant groups assigned to workflow steps that have already been completed.
If a participant group is constrained by a given role, you can only add users or groups currently in that role.
Add Workflow Participants
- Go to the case page.
- Expand Workflow Timeline.
- Beside the action that you want to add participants to, expand the menu, and then select Add Participants.
The Add Participants window appears, where you can add participants to each workflow task.
- Under each workflow task, enter the names of one or more users or roles to add them as participants who can complete the task.
You cannot remove any users already in participant group.
- Select Submit.
Vault sends a notification and adds active tasks to the users’ Tasks view.
Sometimes it is necessary to stop an active workflow and remove all outstanding tasks from participants’ lists.
Cancel a Workflow
- Navigate to the Workflow Timeline section of the object record details page.
- Select the menu and select Cancel Workflow.
- In the dialog, select Continue.
Cancelled Workflow State Change
When you cancel a workflow, the object record returns to the state it was in before the workflow started.