**Source URL:** https://safety.veevavault.help/en/lr/01133/index.md # Manual Inbox Item Intake You can manually add _Inbox Items_ to your Vault by [creating new records][3]. For information about how to process _Inbox Items_ in non-English languages, see Perform Local Language to English Intake.

Note: You cannot copy Inbox Item records.

## Manually Create an Inbox Item {#create} To manually create an _Inbox Item_: 1. Navigate to the **Inbox Items** tab. 2. Select **Create**. 3. On the _Create Inbox Item_ page, insert sections and populate field values as applicable. * If configured by your Admin, you may be able to populate a _Name_ value. If you do this, Vault applies that value to the record. Otherwise, Vault generates the _Name_ using the default naming format. * You must populate the _New Info Date_ and _Report Type_ fields. * To add child records, such as _Case Contacts_, _Products_, and _Medical Events_, expand the appropriate section, and then select **Add**. You can add multiple records to each section. * To open a _Case_ for a [combination product][2], ensure you select the applicable _Combination Product_ type of _Case Product_. Do not select a _Product Constituent_ type of _Case Product_. 4. When you have entered all appropriate data, select **Save**. Vault saves all your entered data information at once, so you do not need to save each record individually. When you save the record, Vault validates the data in each section and notifies you if there are any errors. If there are no errors, Vault creates the _Inbox Item_, which you can access on the _Inbox_ tab. If you create an _Inbox Item_ without any data, Vault automatically adds the following sections for data entry: * _Case Contact_ for the primary reporter, assigned rank `1` with the _Contact is also Reporter_ checkbox selected. * _Product_ for the primary suspect product assigned rank `1` with the suspect _Drug Role_ selected. * _Medical Event_ for the primary adverse event assigned rank `1` with the _Type_ of _Adverse Event_.

Note: If a Study changes on a manually created Inbox Item with Case Product information, Vault clears Study Product information on the Inbox Item, including Blinded Name (Study Product Placeholder) field and any open-label or unblinded Study Products.

## Promote an Inbox Item When appropriate, you can promote the _Inbox Item_ to a _Case_. Depending on your Admin's configuration, Vault may automatically promote the _Inbox Item_. ### Combination Products {#combo} When you promote an _Inbox Item_ for a _Combination Product_ type of _Product_, Vault separates the _Combination Product_ and adds each of its _Product Constituents_ as a _Case Product_. On the generated _Case_, Vault does the following: * Maps _Product Registrations_ for the _Product Constituents_ to the _Case_. * In the _Combination Product Registration_ field of each _Case Product_, Vault links the _Product Registration_ for the _Combination Product_. Vault does not populate the _Product Registration_ field. * For each _Product Constituent_: * Maps the _Product Type_ and _Name_ from each _Product Constituent_ to the _Product Type_ and _Product (Coded)_ fields of the _Case Product Registration_. * For _Device_-type _Product Constituents_, Vault maps the _Product Code_ from the _Product Registration_ for the _Combination Product_. * Maps _Indications_ from the _Inbox Item_ to each _Case Product_. * Maps _Dosages_ from the _Inbox Item_ to each non-Device-type _Case Product_. #### Primary Case Product Designation for Combination Products Upon _Case_ promotion, Vault designates the primary _Case Product_, using the following logic: * If there is a _Product Constituent_ set as the PMOA on the _Product Registration_, Vault designates that product as the primary _Case Product_. * If there are no PMOA _Product Constituents_, the _Case Product_ generated first becomes the primary. Vault populates the _PMOA_ field on the _Combination Product Registration_ to indicate the _Product Constituents_ are Primary Mode of Action (PMOA). Vault also attaches a _Case Assessment_ to the applicable _Case Product_. For E2B-imported _Inbox Items_ containing _Combination Products_ with attached _Case Assessments_, Vault copies the imported _Case Assessments_ to the _Product Constituents_.

Note: When promoting an E2B-imported Inbox Item with a Combination Product to a follow-up Case, Vault does not copy the imported Case Assessments or Case Assessment Results to the follow-up Case. This known limitation will be addressed in a future release.

#### Enter Combination Product-Related Case Data Vault supports combination products and device constituents, including device-specific products. You can classify the device report type (malfunction, public health risk, or both) and add additional combination product-related information for the reason a follow-up _Case_ was created. When you select _Combination Product Registration_ for a _Case Product Constituent_, Vault copies all of the registration details to the _Case_. You can enter data for combination products with device constituents in the following _Case_ sections: * The _Report Details_ section on the _Case_. * The available combination product and device subsections within the _Products_ section. ## Manually Create an Inbox Item from a Source Document Vault may automatically generate an _Inbox Item_ for each _Case > Source > Adverse Event Report (AER)_ classified document uploaded to your _Library_. Alternatively, you can manually import data from a structured E2B or non-E2B file. To intake data from unstructured and semi-structured source documents, we recommend using the Document Intake Highlighter. ## Manual Intake from Emails You can receive emails directly in your Vault and generate _Inbox Items_ from an email source for manual intake. When configured by your Admin, your Vault automatically imports E2B data from email attachments. [1]: #inbox-item-from-document [2]: #combo [3]: #create