Enable Inbox Item Follow-Up Case Compare

Learn how to update your Vault’s configuration to enable the Case Compare page for Inbox Item promotion.

About the Feature

The Case Compare page was added in Vault Safety 21R3. This feature compares data from a previous Case version with the new Inbox Item being promoted.

Once you enable this feature, Inbox Item Follow-Up describes how to use this feature in detail and Configure the Inbox Item Follow-Up Case Compare Layout describes Case Compare administration options, such as adding fields and customizing the layout.

Additional capabilities to turn off auto-calculation on the Case Compare page for Inbox Item promotion was added to Vault Safety in 22R3. See the (22R3) enablement instructions to perform this configuration.

Permission Sets

In the Admin area, go to the Users & Groups > Permission Sets page. In the Pages tab, enable the permission to View the Case Promotion Settings for the Administration Actions permission set.

Update Case Promotion Settings

You must enable the Follow-Up option on the Potential Matches page in order to access the Case Compare page.

  1. In the Admin area, go to Settings > Intake Settings.
  2. Select Edit.
  3. Select the Allow Follow-Up from Inbox Item checkbox.
  4. Save the page.

For more information about this page, see Configure Case Promotion Settings.

Update the Case Compare Followup Layout

  1. In the Admin area, go to the Configuration tab.
  2. Under User Interface, open Pages.
  3. Open Case Compare Page.
  4. Under Layouts, open Case Compare Followup (case_compare_followup__v).
  5. Under Sections, select System.
  6. Select Source MedDRA Version from the Fields dropdown menu.
  7. Save the page.

Case Compare Followup Source MedDRA Version

(22R3) Add Auto-Calculation Options Field to Transmission Profile Layouts

Perform the following steps to add the Auto-Calculation Options field to the following Transmission Profile layouts:

  • AS2
  • Connection
  • Partner Exchange
  1. Go to Configuration > Objects > Transmission Profile > Layouts > [layout].
  2. Add the Auto-Calculation Options field to the Inbound Settings section.
  3. Save the page and repeat for the other specified layouts.

(22R3) Turn Off Auto-Calculations

For any system gateway, you can turn off Vaults auto-calculations when promoting Inbox Items to Cases:

  1. For applicable Transmission Profiles, expand the Inbound Settings section.
  2. In the Auto-Calculation Options field, select Disable.
  3. Select Save.