With the 26R2 release, Safety supports an any-time refresh of data on all foreign Localized Cases with the latest information from the global Case. This includes updates to foreign Localized Parent Information based on the latest changes to the global Parent Information. Enabling on-demand data sync assists in instances when Localized Cases must be updated after Transmission generation or when new records are added after migration. Previously, data syncing was available one Localization at a time following Transmission generation.
After you have configured this feature, see Prepare a Localized Case for more information.
Configure the Resync Foreign Cases Action on Cases
Based on your business process, you can configure the Resync Foreign Cases action in the following ways:
- Assign the action to the Case object, then add the action as a user action or entry action to the applicable states of the Case object lifecycle.
- Set up the action as a workflow action step.