Learn about Vault Safety features that support processing Cases for Japan and reporting to the PMDA.

About Processing Cases and Reporting to the PMDA

Vault Safety supports a variety of Case processing scenarios for Japan through Domestic and Localized Case workflows. While many Vault Safety capabilities apply to all Cases, including Japan and non-Japan Cases, this page outlines regionally specific features, such as the following:

Prerequisites

Consider the following requirements for processing Cases reportable to the PMDA:

Profile Setup for Japan Case Processing

Though not a requirement for processing Cases for Japan, you can update your Profile to display menu, tab, field names, and picklist values in Japanese.

To edit the settings, select your Profile picture in the top-right corner of your Vault, and then select User Profile.

The following table highlights the local language processing options available in your User Profile settings:

Field Description
Language Select the language and locale for menus, tabs, field names, and picklist values.
Locale The locale or country is automatically populated based on your selection in the Language field. This setting controls the display of dates and numbers. For example, dates in Japanese (Japan) appear in year/month/day format.
Default Localization Select the default language and locale for system-provided and managed picklists and object lookup fields. This sets how localized values for Inbox Items and Cases are displayed in Object Reference fields.
Landing Tab You can select the default tab Vault Safety displays when you log in. For example, selecting Localized Cases may be useful for Case Translators, who work primarily on the Localized Cases tab.

Automate Localization Setup

If your Admin has configured the Auto-select Inbox Item Localization by Reporter Country setting, Vault attempts to set the Inbox Item Localization using both the Primary Reporter Country and Report Type using the following logic:

  • If a match for the Primary Reporter Country and Report Type is found, the value appears in the Inbox Item Localization field.
  • If multiple matches for either the Primary Reporter Country or Report Type are found, Vault references the Inbox Item Reporter Language field.
    • If there is no Reporter Language, Vault checks for an English record.
    • If there are still multiple matches, Vault applies the first Localization record for that Country or Report Type.
  • If no matches are found for the Primary Reporter Country and Report Type, Vault leaves the Inbox Item Localization field blank.

Read More

Learn how to complete intake and process Cases for the PMDA.