Learn how to enable local Case import in Safety General Settings.
About the Feature
Support for local Case import was added to Vault Safety in 23R1. This feature allows importing local Cases to Inbox Items from an E2B or Intake API source. Vault can then map localized values to the corresponding localized Inbox Item fields.
See Local Inbox Item Import for more information.
Note: For E2B-imported Inbox Items, Vault maps the A.1.11.1 Source(s) of the Case Identifier E2B(R2) element and the C.1.9.1.r.1 Source(s) of the Case Identifier E2B(R3) element to the Inbox Item’s Source field and not the localized field.
Enable Localization-Based Mapping on Import
Go to Admin > Settings > Safety General Settings and select the Enable Localization-based Mapping on Import checkbox.
