You can configure rules that tag and route Cases for specialized review.
About the Feature
With the 25R2 release, Veeva Safety supports configurable rules that Vault uses to tag and route Cases for Signal or medical review. When a Case meets the conditions, Vault applies routing tags and can trigger actions.
After configuring this feature, see Configure Individual Case Routing Criteria for details on rule assessment and creating rules for your Vault.
Update Object Layouts
Add the Routing Tags field to applicable layouts on the Case object.
Optional: Configure Routing Tags
Based on your business process, you can configure custom Routing Tag picklist values.